მონაწილეთა რაოდენობა

8-12

ტრენინგის ხანგრძლივობა

16 hours

Business trainings to improve the qualifications of Front office staff
Goal
The aim of the training is to introduce the participants to the essence, types and dynamics of conflict. Improve conflict management strategies and negotiations.

Contents
At some point in life all people find themselves in a conflict situation. If conflict as an event is inevitable, then the main question arises - how to deal with it? The answers to these and other questions will be discussed during the training. Training topics:
  • What is conflict and what is its structure
  • Causes of Conflict and Windstorm
  • Psycho-social characteristics of rivals
  • Conflict dynamics and illusions
  • Lincoln categorization
  • The positive aspects of the conflict
  • Conflict Management Methods According to Thomas Kilman
  • Negotiation Strategies / Batna
  • Third party to the conflict

Methods
The training is based on the advanced international approaches and methodologies of Harvard, Roger Fisher, Joseph Grenny, Chris Voss, Thomas Kilmann and others. The following will be used in the teaching: mini-lecture, role play, brainstorming, mind-feeding, discussion, group exercise, individual assignment, working in pairs, illustration, question-answer

Results
As a result of the training, participants will have a clear view of the nature of the conflict and its types. Learn how to manage a conflict situation so that it does not escalate into aggression; On the contrary, they negotiate in such a way as to achieve victory - the desired result

About trainer

Etuna Chubinidze - Coordinator of the Training and Career Development Service.

Has 6+ years of coaching experience and has been trained in topics such as: communication, conflict management, empathy, leadership, adaptation, teamwork, time management, stress management, effective service, gender equality, adult learning techniques and management skills.

Educated in Tbilisi - Tbilisi State University, in the UK - at Sheffield Hallam University and in Estonia - Tallinn University. She holds a Master's Degree in Social Work (MSW), is a Psychologist (BA) and a Certified Trainer. He has additional knowledge in the fields of journalism, social care, social policy, human resource management and gender issues.

Coach

Training

Marieta Macharashvili

Business Trainer

Training

Etuna Chubinidze

Coordinator of the Training and Career Development Service