მონაწილეთა რაოდენობა

10-15

ტრენინგის ხანგრძლივობა

16-24 hours

Business trainings to improve the qualifications of Front office staff
Aim of the training: to develop / strengthen the knowledge, skills and attachments required for effective service for the participants.

Program / Training Target Group: Front Office Staff; People who have communication with clients.

Training topics:
  • The importance of a high level of service
  • General courtesy
  • Effective verbal communication;
  • Non-verbal communication
  • Active listening techniques
  • Types of questions
  • Positive formulations
  • Managing conflict situations
  • Assertive no meaning
  • Types of clients
  • Telephone service



Upon completion of the program, participants will know / be able to:
  • The importance of a loyal customer and his satisfaction
  • Establish effective communication with customers;
  • Managing stressful and conflict situations;
  • Peculiarities of telephone communication and best practices for its success

Tools used to evaluate the results: At least 90% attendance, pre- and post-test, satisfaction survey.

About trainer

Marieta has 3 years of experience in training. Conducts Soft skill training on topics such as efficient service and communication, sales, conflict customer relations, etc. 
She has conducted service plus training for 50+ groups. 

Marieta holds a master's degree in Organizational Development and counseling specialist. She has gained additional knowledge in coaching, Human Resource Management and psychology.

Coach

Training

Marieta Macharashvili

Business Trainer

Training

Etuna Chubinidze

Coordinator of the Training and Career Development Service